IBIS WOODEN FLOORING WARRANTY

You can be assured that this product has been manufactured according to international standards and has been subjected to strict Quality Control procedures before it reaches you. However, in the unlikely event that you discover any defects on the flooring panels upon opening the carton, please DO NOT Install them. Kindly return them to your authorized distributor for a replacement or refund. This warranty does not cover any defective material that has been installed without prior checking.

Warranty for:-

Abrasion resistance 

A claim under the warranty is justified if the decorative layer is fully removed over an area of at least one square centimetre. Wear marks on panel edges are excluded from the warranty

Color-fastness 

Laminate flooring is light –resistance pursuant to level 6 of the blue wool scale light fastness describes surface stability during extensive light exposure .laminate flooring therefore exhibits very good light fastness during extensive light exposure. But it is not light -resistant

Wear-Resistance

For claims on surface wear-through, an area on the floor panel is considered worn-through only if the worn-through area is more than 1 cm²/0.16sq inch and the decorative layer has been exhausted until the core material is visible. Claims for surface wear-through is unacceptable if the surface wear-through occurs at the edges/joints of the panel. Gloss reduction is not surface worn-through.

Stain-resistance 

iBis Flooring is resistant to normal household stains on the decorative surface. 

Fade-resistance 

iBis wooden Flooring is resistant to fading from exposure to indirect sunlight or normal artificial light conforming to test method with exception of natural ageing. 

Maintenance & Care: 

Please follow the simple steps below for proper guidelines.

• Remove dust and dirt with a broom, vacuum cleaner or an absorbent cloth Dry Mopping Suggested for long life. 
• For a slightly dirty floor, use a moist cloth or a well-wrung mop. Detergent is not to be utilized: a well-wrung mop or damp cloth will do the job just fine. Do Not use Floor wax or polish as they are unable to penetrate the surface of the floor (not recommended). 
• Stubborn stains like grease, tar, mud, shoe/nail polish etc can be spot-cleaned with cleaning agents. Liquid/water spilled accidentally on the floor should be removed as soon as possible.
• Frequently accessed areas/entrances should be protected with a doormat to keep away coarse dirt, grit and stones. 
• Furniture legs should be protected by felt pads or plastic caps. 
• The floor should always be installed in an area that corresponds to its intended utility class. when moving heavy furniture, lift it and do not drag it across the floor 

This warranty does not cover damages caused by the following situations:

• This product is not moisture resistant, So damages caused due to moisture absorption to the planks does not cover the warranty
• Accidents abuse or misuse of the floor: e.g. surface damage caused by dropping/dragging sharp/heavy objects. 
• Exposure to extreme temperatures, example electrical under floor heating. 
• Proper pest treatment should be conducted on the installation area, No replacement would be given for pest attack.
• Installation of product with visible manufacturing defects. 
• The floor was not installed according to the manufacturer's recommended instruction
• The correct underlay Poly foam and vinyl have not been used as required for the subfloor in question. 
• The floor was not maintained or used properly according to the recommended usage or maintenance procedures, e.g. floor cleaning with excessive water, industrial solvents, etc. 
• Flooding caused by plumbing failures or natural causes. 
• Fading caused by direct ultra violet radiation from direct sunlight exposure. Not recommended for Exterior Applications
• Trapped water underneath the flooring panels or underlay caused by air condition leakage, etc. 
• Office chairs must be fitted with soft wheels / castors or if nylon castors are being used, use protective mats/rubber pads underneath the chair. 
• Flooring panels used in places where the traffic exceeds the utility class that is recommended. 
• Surface defects that can only be seen from an angle source of light.
• Flooring panels damaged during renovations work by others. 
• Gaps after installation - As wood is a living material (inherent hygroscopic properties), gaps can appear on the joints due to seasonal variation, air conditioning or exposure to excessive water

This warranty conditions doesn't cover the labour charges for installation or repair of the floorings.